There was no walk! We booked a tour for December 12th, 2019 on their website, which was confirmed by them. At the meeting point we waited and no one turned up. We called the company to find out if there was a delay, but instead we were informed that the tour has been canceled, though we received multiple reminders about the tour. And though they canceled without previous notification, now they ask how was our tour and to please write a review. Extremely disappointing!
Respuesta de Walkative! Tours
Dear Nahir,
First of all, let me apologize for the situation that occurred and not informing you in advance about the cancellation.
I understand your frustration at having to wait for a tour that didn't happen.
I want to thank you for your feedback and for bringing this issue to our attention. Even the most critical opinion is valuable, enriching and helps us to improve.
I hope that your overall stay in Poland was great and that you will decide to give us another chance in the future - we'll be waiting for you.
Kind regards,
Anna Nowak
