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Hola, mi nombre es Zahya, estudiante de ingeniería civil, me encanta mostrarle al turista mi ciudad y explicarle la historia de mi hermosa ciudad, Casablanca, mostrándoles que Casablanca no es solo una ciudad ocupada, sino que también es una ciudad que merece visitando, tengo algo de experiencia como guía turística, me gusta hacer eso y lo disfruto porque puedo hacer amigos de todos los países del mundo, y disfrutar juntos del paseo :)
Although I was disappointed it wasn't Zahya's fault. It was a fault of the system. I booked it the same day (as I wasn't sure of my arrival time and I was in transit). The system confirmed the reservation so I assumed it was OK. I got to the meeting point and there was nobody there. Later Zahya told me that she didn't know as it was booked the same day.
Regrettably, the overall experience was not good. Unlike other guru walk tours I have taken that were great. Zahya was late (I had to text her twice). She finally came and said she was busy during the day and only saw the tour. Others cancelled on her she said. Before starting the tour, she asked how much I would pay her saying US $50 was not reasonable. I was shocked that she would want to know before the tour. I would pay based on how good her tour was. I did not agree to pay a large amount. The tour did not occur. She was worried that I would give her a poor review even after I told her the cost of the taxi and waiting 30 minutes for her. To be fair, I booked another tour with her and told her. While polite, she said to value her service and pay accordingly or cancel. So I cancelled. Her actions have damaged Guruwalk’s reputation. If in the service business that is based on tips, please understand, you offer the service and the customer will tip based on how good the service was. Not good to try to extort money from customers. By the way, look at aviator’s tours on the web in Casablanca that are US $20-$30 so unclear why US $50 was expected. Surprisingly, I got an email from guruwalk saying the tour guide said I did not do the tour and next time I should cancel. Interesting that the reason the tour did not take place was not mentioned. This, this review. I wish her no ill feelings and write this to (1) inform the public to be aware of the disappointing experience, and (2) for guru walk to be aware of the damage to their reputation if this pattern of behaviour is normal.
Excellent guide full of information. Her English was excellent. Would give her 5 stars and would highly recommend her!
