Santiago - Tour Guide in Guadalajara

Hi Jer, Wow — quite the dramatic review for a free experience. Let me offer some context you conveniently left out: you were the only person booked that day, and your reservation was made very last-minute. Unfortunately, the platform’s guide-side app has a long history of failing to send timely notifications — something I already apologized for repeatedly. Rather than acknowledging that, you replied by threatening me with this review, which says more about your expectations than about the experience itself. Also, despite having my phone number and WhatsApp clearly listed (as most guests use when needed), you chose to rely solely on the app’s internal messaging system — and then blamed me for the outcome. So yes, it’s unfortunate that we missed each other. But turning a minor hiccup into a personal crusade over a free, last-minute solo tour? That’s… a bold move. Wishing you smoother travels — and maybe a little perspective. Santiago