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(189 ratings)

Joel - Guida turistica a Antigua Guatemala

Ciao, sono Joel e sono un appassionato di cultura guatemalteca. La nostra formazione come guide turistiche dura diversi anni e amiamo condividere le conoscenze acquisite, così come le meraviglie che il nostro Paese offre, affinché ogni viaggiatore da tutto il mondo possa tornare a casa con ricordi indimenticabili e un'esperienza positiva durante il suo soggiorno. Arte, storia, architettura, fotografia e gastronomia sono tutti parte dei miei interessi e della mia formazione in Guatemala. Allo stesso modo, cerco di imparare qualcosa di nuovo ogni giorno da condividere con ogni viaggiatore durante il nostro prossimo tour.

Sulla guida

Tour realizzati su GuruWalk: 692
Guida turistica su GuruWalk dal: 2021
Lingue: Inglese

1 Tour di Joel

Ratings (189)

jessieann
(1 Rating) Whitehorse
Prenotazione verificata
Viaggiato in coppia - May 2026

100% recommend going with Joel, he takes smaller groups than some of the other guides so you are more involved in the experience! Got a great history of city & the Maya culture/traditions. He showed us all the highlights of the town both historical and modern & gave tips on what was worth your time/money to go back and explore in more detail. Food & Bar recommendations as well :) :)

Zipporah
(1 Rating) Vancouver
Prenotazione verificata
Viaggiato in coppia - Apr 2026

First of all, our guide was NOT Joel like the booking described. We were never informed that it wouldn’t be Joel or to look for someone else. And that’s not a safe practice at all, especially for female travelers. Next, the guide kept making comments about my friend’s body that made her uncomfortable. Why did he feel the need to comment on her appearance and physique? Second red flag. Thirdly, at the end of the tour, he was aggressive and manipulative about the tip. I take responsibility for not informing my friend that it was a free tour that suggested tips, and I didn’t see the suggested tip amount. When we tried to tip him at the end, it wasn’t enough for him. He refused to take the money unless we gave him the recommended amount. He kept pushing to get the tip he desired and wouldn’t take any less. Final red flag. Overall, I wouldn’t work with this guide again. It was an extremely uncomfortable situation for both of us.

Risposta di Joel:
Hello Zipporah, Thank you for your feedback. I want to address a few points directly. First, we do not tolerate any type of inappropriate insinuations or comments. The majority of people who book our tours are women, and this is the first time we’ve encountered an issue of this nature. Regarding payment, our communication is very clear: this is our profession and we are not funded by the government or an NGO. We invest our own resources to provide this service. Because of that, a minimum contribution is suggested at the end of the tour. If a guest does not agree with this, booking and cancellation are always free. We send a reminder before the tour and provide detailed information in advance so there are no surprises. As for Hugo, he is a very professional, knowledgeable, and respectful guide with years of experience. I can confidently say he is not the type of guide you described. I personally make sure to send the right information and assign qualified guides so every guest has a good experience when I cannot host the tour myself. We take these matters seriously and appreciate you bringing your concerns to our attention. Best regards Joel
Kate
(1 Rating) Sydney
Prenotazione verificata
Viaggiato in gruppo - Apr 2026

Hugo is friendly, very engaging and knowledgeable. Throughly enjoyable. Highly recommended. One of the best walking tours we have been on.

Alice
(1 Rating) Göteborg
Prenotazione verificata
Viaggiato da solo - Mar 2026

Imke
(1 Rating)
Prenotazione verificata
Viaggiato in coppia - Mar 2026

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Licenses

(189 ratings)

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