It is the customer's sole responsibility to arrive on time. It is not possible to enter the workshop once it has started. The door will be closed at the scheduled time and entry will not be permitted, will not be given the possibility of rescheduling or obtaining a refund. No exceptions will be made as it affects the logistics and quality provided. You should preferably travel by metro or on foot in the city center. We recommend not relying on Uber or taxi route predictions, as they always take much longer than expected due to traffic. Trips that are supposed to take 5 or 10 minutes can easily turn into 30 or 40 minutes due to accidents and construction on the streets. Children under 15 years of age cannot participate or accompany clients with reservations for group classes. Families must book a private class, with no exceptions.