NYC: 9/11 Memorial Tour and Optional Observatory Ticket
- Free cancellation up to 24 hours before the experience starts.
- Entry to the One World Observatory (if option selected)
- Guided walking tour of the 9/11 Memorial
- 9/11 Museum tickets
- Tips
- Entry to the One World Observatory (if option selected)
- Guided walking tour of the 9/11 Memorial
- 9/11 Museum tickets
- Tips
This moving and evocative tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. This historic church was miraculously unharmed when the Twin Towers fell despite being only a block away.
You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest artificial waterfalls on the continent. Your guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath.
From there, begin a self-guided tour in the lobby of the Freedom Tower by watching "Voices," a film dedicated to the men and women of the Twin Towers and Freedom Tower.
Upgrade your experience to take the "Sky Pod" elevator 1,250 feet up to the One World Observatory, where you can see the NYC skyline stretching across Manhattan.
As the tour portion ends, your guide will give you your optional timed admission tickets for the One World Observatory if the option is selected. Step onto a panoramic observation deck that is a marvel of engineering and architecture. The program begins in the lobby of the One World Trade Center with Voices, a film dedicated to the men and women of the World Trade Towers and the new One World Trade Center. You will then take the Sky Pod elevator and rise 1,250 feet above ground in 60 seconds.
The Observation Deck begins on the 102nd floor with the See Forever Theater and moves down to the 100th floor, where the main observation deck is located. Immersive LED displays, interactive touch screen videos, and dining options mean there's plenty to do, but the true draw is the view, from hundreds of feet above the skyline stretching across all of Manhattan.
- Hear a firsthand account of 9/11 from your local guide
- Pause for reflection at the evocative 9/11 Memorial
- See the largest man-made waterfalls in North America
- Upgrade for sweeping views from the One World Observatory
- Visit the Survivor Tree, a symbol of resilience
The meeting point may vary. Always check the tickets we sent you to confirm the final details before the activity.
What to bring
- Comfortable shoes
- Weather-appropriate clothing
Know before you go
- A large portion of the tour is outdoors, so please dress accordingly and be prepared for the weather
- During high season the wait at One World Observatory security can be up to 20 minutes
- One World Observatory tickets are issued for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically the entry time for the 10:30 tour will be at 12:30. The 14:00 tour will typically have an entry time of 16:00. The actual entry time may vary based on availability. If there is no availability, you will be notified to either select another date or another tour, or will receive a refund of your purchase amount
- You can always reschedule the tour portion to a different day without penalty. In the rare case of downpours or untenable weather conditions, the supplier will cancel the tour and offers refunds. However, One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
