Big Bus Madrid
- Free cancellation up to 24 hours before the start of the experience.
Instructions
The Madrid tourist bus route from the Big Bus company begins at Plaza de Cánovas del Castillo Square, also known as Plaza de Neptuno Square. You'll find the Big Bus stop in front of the Tourist Office. Please arrive 15 minutes before the start of the tour.
You can see the route via the following link below:
Even though a start date is requested, you can make use of the service for 2 weeks after the original date stated. In the event of wanting to make a change to the date, you must contact Civitatis Customer Service.
After making your booking you'll be sent a voucher by email which you will have to present on the bus.
Meeting Point Change
Every Sunday, the Paseo del Prado is closed from 9 am to 4 pm. On this day, the meeting point for the sightseeing buses will be on Calle Alfonso XII, next to the main entrance of the Retiro Park.
Schedule & Frequency
The Madrid tourist bus by the Big Bus company follows its route from Monday to Sunday from 9:30 am until 6:50 pm, with a frequency of around 45 minutes.
Starting October 29, 2025, the bus will begin its route at 10 am, with the last departure at 6:30 pm, except from November 28, 2025, to January 7, 2026, the last departure will be at 4:30 pm.
Please keep in mind that these schedules are flexible and subject to changes.
Important Info
As timetables and frequency may change, we recommend downloading the Big Bus Tours app (available for IOS and Android) for up-to-date information on stops, routes and bus tracking.
Additional Info
Due to weather conditions, in some circumstances, the open-top bus may be modified to a bus with a roof to protect passengers.
Sustainable Advice
During the tour, you'll be provided with single-use headphones. To be environmentally friendly and avoid waste, we recommend that you bring your own headphones.
Itinerary Changes
On some occasions, due to force majeure such as traffic interruptions, the route may be slightly modified.
INFORMATION FOR BBT CSR This product has been booked by Civitatis, please scan the QR code. If necessary, seek authorisation from your supervisor quoting the short code on this voucher.
