Show your smartphone ticket to the guide at the meeting point
Look for the guide with a "red flag" near the Ópera metro station in Plaza de Isabel II (Plaza de Ópera)
Do not go directly to the palace. Your guide will give you an introduction while you stroll through Plaza de Oriente
Arrive at the meeting point 15 minutes before the tour begins
Late arrivals cannot join the tour and are non-refundable
The Royal Palace of Madrid might close for private events on short notice. In such cases, the supplier will offer an alternative tour or provide a full refund if unavailable.