New York City: 9/11 Memorial Museum Ticket & Audio Tour
- Free cancellation up to 24 hours before the experience starts.
- Access to the memorial plaza and reflecting pools
- Entry ticket to the 9/11 Memorial
- Digital audio tour with stories, commentary, and historical insights
- Step-by-step instructions for downloading and using the audio tour on your smartphone
- Earphones — take your own
- Tour guide — you will join the optional tour via the WeGoTrip app
- Access to the memorial plaza and reflecting pools
- Entry ticket to the 9/11 Memorial
- Digital audio tour with stories, commentary, and historical insights
- Step-by-step instructions for downloading and using the audio tour on your smartphone
- Earphones — take your own
- Tour guide — you will join the optional tour via the WeGoTrip app
Get an entry ticket and an optional digital guide of the 9/11 Memorial. These are available in the WeGoTrip app.
You will get the instructions on how to collect the ticket and the optional digital guide via your email, SMS and WhatsApp. The optional digital guide includes maps, photos, scripts, and audio commentary. Experience one of New York City’s most meaningful landmarks — a solemn yet uplifting tribute to the strength, unity, and resilience of the human spirit. With this ticket and audio tour, you’ll journey through a place of remembrance and reflection, where powerful architecture and moving stories intertwine.
Located at the site of the former World Trade Center, the 9/11 Memorial invites you to pause beside two vast reflecting pools set within the footprints of the original Twin Towers. The names of nearly 3,000 victims are engraved in bronze around the pools, creating a quiet, contemplative space amid the rhythm of the city. As you walk along the water’s edge, you’ll hear the soft cascade of fountains — a sound designed to soothe and symbolize renewal.
Enhance your visit with the included audio tour, available through the WeGoTrip app on your smartphone. The narration offers a moving blend of firsthand accounts, historical context, and emotional storytelling that brings the events of September 11, 2001, into sharper focus. Listen to survivors, first responders, and family members as they share their memories and reflections, helping you understand the impact of that day — and the strength that rose from it.
Continue exploring the surrounding plaza, where oak trees symbolize life and endurance, and the gleaming One World Trade Center stands as a beacon of hope. The audio guide also highlights architectural details and meaningful landmarks nearby, offering a complete and thoughtful journey through this sacred space.
Whether you are a visitor to New York or a local paying tribute, this experience offers a chance to honor, remember, and reflect — to stand at the heart of a story that continues to shape the world.
- Discover the history and resilience of New York City
- Explore at your own pace with insightful narration and guidance
- Hear the immersive audio tour
- Reflect beside the twin reflecting pools honoring the victims
- Visit the moving 9/11 Memorial in Lower Manhattan
The meeting point may vary. Always check the tickets we sent you to confirm the final details before the activity.
What to bring
- Charged Smartphone
- Downloaded app
- Headphones
Know before you go
- Please note that physical guide is not included in this tour.
- The ticket & audio tour are available only on the WeGoTrip app.
- You will get a link by email and SMS from the асtivity provider, follow the link and install the free WeGoTrip mobile app to get access to your ticket & audio giuide if selected. We recommend to downloаd the tour before stаrting dаte & time.
