Hussain - Stadtführer in Baku

Hi Anoop, I’m really sorry for your experience and fully understand your frustration. I was new to the app at the time and didn’t yet understand how to properly cancel a tour or notify guests through the platform. It was never my intention to waste anyone’s time, and I sincerely apologize for the inconvenience caused. Since then, I’ve learned how to manage bookings more responsibly and communicate clearly with all participants. Thank you for your feedback—it helped me improve and avoid such issues in the future. Wishing you all the best in your travels, Guru Hussain

Dear Abdulrahman, Thank you for your feedback, and I’m truly sorry to hear about your experience. I would like to take a moment to clarify the situation and offer my sincere apologies for any inconvenience caused. On the first day, the reservation was made just 30 minutes before the tour began, and unfortunately, I wasn’t able to accommodate last-minute bookings in such a short time frame. For the second attempt, I kindly requested that the booking be made for a different time—12 PM—due to prior commitments that made the 7 PM slot unavailable. I understand this may have been frustrating, but I did my best to offer an alternative that would work, and I assured you that the tour could go ahead if rescheduled for the suggested time. At that time, I was new to the platform and still learning how to manage bookings and cancellations properly. That lack of experience may have caused some confusion, and I take full responsibility for that. I truly value every guest’s time and plans, and I always aim to deliver a great experience. I hope we can have the chance to welcome you again in the future and provide the quality tour you were looking forward to. Thank you for your understanding. Warm regards, Guru Hussain

Dear Florian, Thank you so much for your kind words! It was a real pleasure to guide you around Baku. I’m so happy to hear that you enjoyed the tour and found the information and recommendations helpful. Your positive energy made the experience even better! Wishing you both many more great adventures—hope to see you again one day! Warm regards, Guru Hussain