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Heikel had a scheduling conflict and requested a one hour later start. We agreed. We left our cruise ship early and arrived at the meeting spot ahead of time, but no Heikel. We waited around a while and then gave up. Upon our return to the ship, we found an email from him canceling the tour due to rain. Well, we were walking around Havana all day and it rained for only a short while. In my opinion, Heikel is not a reliable host. He did offer to reschedule, but that was not possible for us. Very disappointing.
Claudia is a charming guide who loves her work. Our day with her was a pleasure!