(7 ratings)

Grace - Guida turistica a Kigali

Ciao! Sono una guida locale appassionata di Kigali, con una passione per la storia, la cultura e il contatto con persone provenienti da tutto il mondo. Mi piace condividere tesori nascosti, storie vere e la vita quotidiana in Ruanda. Unisciti a me per un'esperienza autentica e memorabile.

Sulla guida

Tour realizzati su GuruWalk: 9

Guida turistica su GuruWalk dal: 2025

Lingue: Inglese, Francese

1 Tour di Grace

Scopri l'Anima di Kigali: Un Tour Guidato Gratuito della Città

Ratings (7)

Bruske

(1 Rating)

Prenotazione verificata

Viaggiato da solo - Mar 2026

I highly appreciated the tour that I had. The tour guide took me in unexpected beautiful sites

Risposta di Grace:

Thank you so much for appreciating our tour

Karim

(3 Ratings)

Prenotazione verificata

Viaggiato in coppia - Dec 2025

The "Guru", Jennifer, was sweet and friendly. However, she's not a Guru or a guide. She escorted us from location to location, but it's clear she has put absolutely no effort whatsoever into learning how to be a good guide. She's in university and this is her side gig. It was her 3rd tour. Regardless, she has obviously not received any training as a guide, not learned anything about the history of the places we visited or the city itself (beyond BARELY scratching the surface), and spent zero time learning anything more than very basic anecdotal information. Information was not volunteered. We had to think of questions to ask (even just to break the very long silences), and the responses we received were often just yes/no or "it depends" answers, which were quite useless to help us learn about the places we visited. The Belgian soldier monument was done in complete silence, as we were left to simply read about the history on the walls, and for any questions in the art gallery, she would simply turn and repeat the question to the salesperson in the gallery. Some of the info she gave was inaccurate when cross-checked, and delivery of the info was soft and not particularly unenthusiastic. Again, not useful as a guide. Being a guide is a serious business and should be taken seriously. Guides are a bridge between the tourist and the place visited. They help people learn, get immersed in the culture, and take away memories that can often last a lifetime. If you're afraid of traveling in a foreign city, and you don't know how to take a taxi and just need an escort to bring you from place to place, Jennifer is a good escort. If you're looking for a knowledgeable guide to help you learn about the places you're visiting, the food, the exotic fruits in the market, the history, the anything, then definitely skip this. It would be a waste of your time and money. I gave 2 stars because she was sweet and friendly and she showed up. The other Guru we booked in Kigali didn't even show up.

Risposta di Grace:

Thank you for your detailed feedback. We’re truly sorry that your experience did not meet your expectations. We’re glad to hear that Jennifer was welcoming and friendly, but we understand that the overall guiding experience fell short for you. At Guru, we take guiding very seriously, and we agree that a guide should provide engaging, informative, and immersive experiences. That said, we would like to clarify that Jennifer is a new team member who has recently started guiding with us, and she has undergone basic onboarding. We recognize that she is still developing her skills, and your feedback highlights areas where we need to strengthen our training and support. Regarding the tour content, we regret that it felt limited or not engaging enough. We also take note of your concerns about the level of explanation and interaction throughout the experience. This is not the standard we aim to provide, and we will address this internally to ensure improvement. We also want to gently clarify that some locations, such as memorials, are sometimes approached with moments of silence out of respect, though we understand this should always be balanced with proper context and explanation. We truly appreciate your honest feedback, as it helps us improve. We are actively working on additional training and quality checks to ensure all our guides meet the level of experience our guests expect.