Tras las huellas de los Medici

Respuesta de Vincenzo
Many thanks for your review Christian, I believe that every opinion counts and really appreciate when I receive constructive critics but allow me to paste the message you sent with this review and answer publically point by point. "We felt you were reading facts out of a book to us. The whole tour did not have a path to follow through. If you connect the information to the surrounding and have some pictures with you it is much more easy for the audience to follow. This way it is barely able to remember anything because you drift away. We use the English language in our profession or grew up speaking English, so the language was not the problem. Also we felt you were pointing out, we did not know historical facts about your city, which seemed inappropriate and rude, this is exactly why we take such tours, to get to know the facts and the city." This is your message First of all I'd want you to understand that the questions at the beginning are made to know each other, to create a connection but also to better understand, for a guide, how to manage the tour in order to offer a good experience. About the multitude of details: Hearing that for your first time in Florence you chosen a so specific tour, based clearly on the history of a family, not on the city facts, wasn't pleasant. The details indeed were exactly to make you understand who the Medici family was. Long stops: as the tour follows the most important moments of the Medici family history every single monument was connected to a story and to a character of the family. Each one of those events indeed, in order to be understood have to be explained with details. Knowing the facts and the city: as it was the first time you visited the beautiful Florence I believe it would have been more indicated to chose a general visit like for example "exploring Florence" or "Florentine legends" both tours that I created in order to give a more clear view to everyone who arrives in Florence for the first time, instead of a so specific one. Interaction: at every stop after the explication was asked "do you have any questions?" If something was not clear you had five opportunities to ask and be answered. This said, I'm still unhappy that you didn't have a good experience and I strongly hope to be able to show you Florence, maybe with a more indicated tour, the next time you'll visit this city.